Returns & Exchanges
We want you to be fully obsessed with your Betsey Johnson purchase, but if you are not completely satisfied, we accept returns of unworn, unwashed merchandise with original tags attached within 30 days of delivery.
Start Your Return
Visit our online returns portal and enter your order number and zip code to initiate the process and select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided through the portal; a small return shipping fee will be deducted from your final refund amount.
Pack It Up
Securely pack your items in the original packaging if possible, ensuring all original tags and liners are intact to qualify for a full refund.
Ship and Track
Drop your package off at any authorized carrier location and keep your tracking number handy while we process your return within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing