Frequently Asked Questions
Everything you need to know about shopping with Betsey Johnson.
When will my order ship?
Most orders are processed within 1-2 business days. Once your package is on its way, you will receive a confirmation email with tracking information. Standard shipping typically takes 3-7 business days.
What is your return policy?
We want you to love your purchase! If you are not completely satisfied, you can return unworn, unwashed items with original tags attached within 30 days of delivery. Please note that clearance items are final sale.
How do I care for my Betsey Johnson accessories?
To keep your jewelry and handbags looking their best, avoid contact with perfumes, lotions, and water. Store them in a cool, dry place and clean with a soft, lint-free cloth.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states, Puerto Rico, and Canada. Shipping rates and delivery times for international orders are calculated at checkout based on your location.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer express checkout options through PayPal, Apple Pay, and Afterpay for interest-free installments.
How can I find the right size?
Each product page features a detailed size guide to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for the best comfort and silhouette.